ITIL® is a set of detailed practices for IT service management that focuses on aligning IT services with the needs of business. Getting ITIL®-certified is hugely important to beginning and maintaining a career in IT. If you're interested in pursuing a career in IT, then you came to the right place. These 14 individual ITIL® courses are certified, which means you can earn PDUs to help you qualify to take the certification exams. Upon completion of each course and practice exam, you'll be awarded a certificate of completion that includes the necessary information you need to take the formal exam or earn PDUs.
- Course 1: ITIL® Foundation
- Access 304 lectures & 14 hours of content 24/7
- Get an introduction to the lifecycle of managing IT services
- Learn the core disciplines of ITIL & its best practices
- Course 2: ITIL® Continual Service Improvement (CSI)
- Access 162 lectures & 4 hours of content 24/7
- Cover the overall concepts, processes, policies, & methods associated with the continual service improvement (CSI) phase of the service lifecycle
- Course 3: ITIL® Practitioner
- Access 292 lectures & 7.5 hours of content 24/7
- Learn the guiding principles of service improvement, the service improvement approach, communication, metrics & measurement, and organizational change management (OCM)
- Course 4: ITIL® Operational Support & Analysis (OSA)
- Access 284 lectures & 6 hours of content 24/7
- Cover the practical aspects of the ITIL® service lifecycle and processes associated w/ the operational support & analysis of services and service delivery
- Focus on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment
- Course 5: ITIL® Orientation
- Access 304 lectures & 14 hours of content 24/7
- Understand the benefits, pros, & cons of ITIL®
- Learn about how the IT Infrastructure Library (ITIL®) can help align w/ business & IT
- Course 6: ITIL® Service Design
- Access 313 lectures & 8 hours of content 24/7
- Gain the skills needed to plan, implement, & optimize service design processes
- Cover the overall concepts, processes, policies, & methods associated w/ the service design phase of the service lifecycle
- Course 7: ITIL® Service Transition (ST)
- Access 255 lectures & 6.5 hours of content 24/7
- Cover the management & control of the activities and techniques within the Service Transition stage of the lifecycle
- Explores the concept of Service Design principles & the interfaces between Service Design and the other stages of the ITIL® Service Lifecycle
- Course 8: ITIL® Service Operation (SO)
- Access 259 lectures & 6 hours of content 24/7
- Explore Service Operations principals, activities & technology considerations
- Look at the interfaces between Service Operation & the other stages of the ITIL® Service Lifecycle
- Course 9: ITIL® Service Offerings and Agreements (SOA)
- Access 244 lectures & 5.5 hours of content 24/7
- Focus on the practical aspects of the ITIL® Service Lifecycle & processes associated w/ service offerings and agreements
- Cover operational-level process activities & supporting methods
- Course 10: ITIL® Service Strategy (SS)
- Access 284 lectures & 6.5 hours of content 24/7
- Cover the overall concepts associated w/ the service strategy phase of the service lifecycle
- Get an introduction to the key principles of service strategy
- Course 11: ITIL® Release, Control and Validation
- Access 268 lectures & 6.5 hours of content 24/7
- Focus on the release, control & validation processes in a service lifecycle
- Course 12: ITIL® Planning, Protection & Optimization (PPO)
- Access 236 lectures & 5.5 hours of content 24/7
- Cover the practical aspects of the ITIL® Service Lifecycle & processes associated w/ the planning, protection, and optimization (PPO) of services and service delivery
- Learn how to execute processes in a practical & real-world environment
- Course 13: ITIL® Managing Across the Lifecycle
- Access 383 lectures & 10 hours of content 24/7
- Examine the interfaces & interactions between the processes covered in the Service Lifecycle
- Understand how to implement the learnt concepts & the core disciplines of ITIL®
- Course 14: COBIT 5 Foundation v1.0
- Access 216 lectures & 4.5 hours of content 24/7
- Get a comprehensive foundation for the governance and management of enterprise IT
- Create optimal value from IT by maintaining a balance between realizing benefits & optimizing risk levels and resource use
